without hesitation or trying to make me feel that I had to keep it. I love working with companies that understands your situation and are happy to work with you. I would highly recommend this company
Show Less

the wait only unfortunate part was that they sent me the wrong size (ordered XL, and sent me a L) which was not a big deal. After exchanging some emails and sending pictures that it was in fact not the the correct size they sent me a return shipping label, and started the process of sending me the correct size, a few days later my correct size was delivered and is a very nice jacket to wear. So other then some shipping delay and a minor mistake everything was resolved, very happy with the customer care and response via email in correcting the mistake, might shop here again in the future if I ever need any type of clothing/jackets/coats that I wouldn't be able to find anywhere else in my area.
Show Less

trouble for the staff who were so kind and responsive and very thorough in their commitment to getting the order correct. Excellent levels of communication and customer service and I am delighted to have been a customer. The item travelled through many countries to finally arrive in the U.K. and I was kept informed via tracking of its progress throughout. The leather coat we ordered was even better than we imagined, well packaged and protected and a perfect fit. I have high expectations in all that I do so for me to express such appreciation and recognition is rare. However, this company have excelled in their professionalism and I will be returning with future custom in due course.
Show Less

cess
Show Less

rvice was also excellent. My product also arrived quickly! I would rate this company 5 stars out of 5.
Show Less

stars for the customer service. 10/10 for the leather jacket. Thank you so much for the These Things Happen When It’s Dark Out Leather Jacket. I love it 👍🏻👍🏻
Show Less

and I appreciated how he made sure I was completely satisfied with my purchase. I would definitely recommend shopping here if you want to have a stress-free experience. There was a mistake with my jacket size but it was fixed as soon as possible and with no hesitation. Glad to have found leather city!!
Show Less

the coat was customized (I am Short;) to me—which I really appreciated. It’s the perfect length. I can’t wait to order more and would give 100 stars if I could!!!💖
Show Less

m look NOTHING like the picture they advertise! That all changed for me when I found The Leather city. After searching Etsy, eBay, amazon, and google, I could not find a proper and true copy of the original Resident Evil 2 RPD jacket. I needed this for Christmas, and I needed it to be quality. Not a cheap knockoff. I can tell you I was worried. But after reading their positive reviews, I took a risk. First, let me tell you they’re communication is unmatched. They answered all my questions, (even the dumb ones) and were transparent the entire ordering and shipping process. They gave me updates concerning my order, and I never was treated like anything but a priority. Their customer service is also outstanding. Now, for the main part. The jacket. Wow. I was absolutely blown away at the quality. It was like they took the jacket right out of the game. It’s beyond cosplay quality. And it brought pure happiness to my home on Christmas. Nothing will top this gift, so I’ll have to order another one from them next year! Lastly, I am so relieved to have found TheLeatherCity. For what they charge, you’d be foolish not to order.
Show Less