Our Online Retail Policies:
* Dispatch Policy
We typically ship our orders within 10 to 15 days, however it can changed depending upon how much time your payment clearance took, season and workload. Also, for customized orders, it can take bit extra days to get dispatched. And we believe in keeping you update with your order processing. So, when you place an order at our website, we send you an email to confirm your order and date on which your order will be dispatched.
* Delivery time
We try our level best to deliver your parcel as soon as possible. Do remember that time of delivery may vary from one location to another, so stay patient and do trust us when we confirm your order, dispatch date, and delivery time. However, generally, the average time to deliver our parcel to the customers can take 10 to 15 working days.
* Return & Exchange
If the Product is defective then contact us within 7 days from the date it got delivered. For further information kindly check our Exchange and Return policy page
* Exchanging an Item
Apart from defective products, if you want to just exchange your purchased items with some other design, size, style, or color then you will be responsible for the freight charges of the items you are sending us back for the exchange.
Note: In case of exchanging the item, you will get the replacement item as soon as the initial item is received by us.
Every product that is being delivered to your from The Leather City must have guarantee to satisfy our product wearer’s needs and make them feel great about their purchased item. We aren’t here for a short span of time, instead we want to build a good relationship with our users and let them spend their hard-earned money for quality products. But, unfortunately, If you art completely satisfied with the products you purchased from us then you may return it for exchange.
We, The leather City, focuses more on meeting our customers’ needs perfectly rather than our guarantee because we want happy and loyal consumers and it can be only done when we deliver quality and affordable products. We are here to do everything to ensure that it’s the biggest achievement when our customers feel super-amazing in our items and visit us for purchasing more. We pay close attention to the factors that are mentioned below:
* The comfort of fashion
Our motive is to design a good-looking fashion piece that can make you stand out in a crowd today and tomorrow. We create garments that fits and feels good on you;
* The quality of leather
Leather is definitely both: sensuous and a luxurious fabric that must attract your senses of touch, sight, and most importantly smell;
* The quality of our products
Its allow you to have ultimate confidence while purchasing anything when you know that your purchase, on which you spent greatly, will last long because it’s made with sound quality of fabric and hard-working workmanship. And once you will receive your parcel and review the products properly then we are sure that you will be fully satisfied and relax and feel better that you spent at right place.
As a manufacturer, we always feel proud standing behind our all items listed at Theleathercity.ca. We also offer our customers to get repaired any defect of workmanship occurring under usual wear for a period of one year from the date when you placed order.
* The value of price
We do take care of your hard-earned money and love to keep a trustful relation with all of our customers now and in future too. As said earlier, to us, quality means everything, so we are sure that you will be excited to place another order as we deliver your money’s worth items;
* Price Guarantee
The Leather City guarantees the lowest prices for all top quality leather products.
All of our consumers and users confidential information, including credit card details, are used and held securely and we only transmit it in encrypted form. It’s against our rules to pass our customer details to any third parties. And all of their personal and other confidential information are always used only in accordance with the Data Protection Act.
You must agree to indemnify this online shopping platform against any losses, claims, expenses (including legal fees), liabilities, damages, which might arise out of your use of this website.
* Payment Methods
We accept payments through credit card via third party secure payment processor. You can use Visa, MasterCard, Discover, and American Express. Customers can also pay for your purchased item using PayPal Express Checkout – For PayPal to PayPal payments.
* Secure Server Software and Encryption
Theleathercity.ca secures server software (SSL) encrypts all confidential information of customers, including their name, credit card number, and address. All of our users/costumer’s ordering information stays private on the Internet as we strictly use SSL.